Correios Tracking

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Company Overview

Correios manages postal and parcel delivery services across Brazil and internationally. They operate systems that track shipments through multiple transit stages. Customers input unique codes online to check shipment progress domestically or abroad. Their portal displays updates from national networks and international partners. Businesses monitor cross-border imports through automated status alerts. Users log in to manage multiple tracking numbers in one account. The tools provide delivery estimates by analyzing historical transit times. Shipments appear in the system upon departure and update at key checkpoints.

Services
The tracking interface retrieves data from domestic routes and foreign postal services. Customers enter codes from receipts or SMS notifications to view parcel locations. Registered accounts save frequent searches and enable push notifications for changes. Premium services like Sedex include detailed transit histories and priority support. International tools map shipments entering Brazil from overseas vendors. Multilingual interfaces cater to users in Portuguese, English, and Spanish. Delivery exceptions trigger alerts to prompt customer follow-ups. The platform does not directly manage logistics but consolidates carrier-provided data.

Contact

Customer Service Phones:

  • 3003-0100 (for capitals and metropolitan areas, landlines and mobile)
  • 0800-725-7282 (for other locations, landlines only)
  • 0800-725-0100 (for suggestions, praise, or complaints)
  • 0800-725-0898 (service for hearing-impaired)

Business Hours (Call Center):

  • Monday to Friday: 8:00 AM – 8:00 PM
  • Saturday: 8:00 AM – 2:00 PM
  • Closed on national holidays

Email (Fale Conosco):

  • Available via the official Correios contact form on their website

Headquarters Address:
Empresa Brasileira de Correios e Telégrafos
SES, Avenida L2 Norte
Brasília, DF
Brazil

Regional offices list additional contact options on their site under local service pages.