Pandora Tracking

Pandora Order

Customers purchase jewelry and accessories through Pandora’s online platform. Orders generate a confirmation email containing a unique identifier. This number allows buyers to monitor progress via the company’s website. Shipment updates appear once items leave fulfillment centers. Third-party carriers manage physical delivery, with logistics data shared electronically.

Order Status Definitions
A “status created” notification confirms the order entered the processing queue. Subsequent stages include preparation, dispatch, and transit. Delays may occur during high-volume periods or customs clearance for international shipments. Users receive email or SMS alerts at critical milestones until delivery completion.

Accessing Tracking Information
Visit Pandora’s official support page and enter the order number and email address to view real-time updates. Carriers like UPS often provide additional tracking links for detailed transit histories. International customers in Canada, the UK, or Australia follow similar steps but may encounter region-specific carrier partnerships.

Customer Service Channels

Phone Numbers:

• Customer Support (U.S.): +1 (844) 467-1333
• Warranty Claims: +1 (855) 922-2600
• Corporate Office: +1 (410) 309-0200

Email Address:
[email protected]

Company Addresses:
U.S. Corporate Office:
Pandora Jewelry, LLC
250 West Pratt Street, 18th Floor
Baltimore, MD 21201
United States

Global Headquarters:
Pandora A/S
Havneholmen 17-19
DK-1561 Copenhagen V
Denmark

Additional Notes

• The term “tracking charm” refers to a jewelry item, not shipment monitoring.
• Historical order data remains accessible in user accounts under “My Orders.”
• UPS collaboration applies primarily to U.S. shipments; other regions use local carriers.

For direct assistance, visit Pandora’s U.S. Tracking Help Page or adjust the URL suffix for other countries (e.g., .ca, .au).